Delivery & Return
At Bafkho, we want you to be completely satisfied with your purchase. Here's an overview of our refund and returns policy to guide you
Delivery Options Overview
Convenient Delivery Options for Your Needs
At Bafkho, we provide flexible delivery options to ensure a smooth and hassle-free experience when receiving your Kitchen appliances and fittings.
Option 1: Home Delivery - Sit back and relax as we bring your chosen products right to your doorstep. Our reliable delivery service ensures your items are safely transported to your house, saving you time and effort.
Option 2: Office Pickup - If you prefer a more hands-on approach, you can conveniently pick up your Kitchen appliances and fittings from our office. This allows you to personally collect your items at a time that suits you best.
Exciting News: In our commitment to customer satisfaction, we are expanding our pickup points in the near future. Stay tuned for more convenient locations for you to choose from!
For Built-in Kitchen and Cupboards, we offer a single delivery option. Please note that we require cash upfront before initiating any project. This ensures a smooth workflow and allows us to deliver exceptional results.
Once payment has been made, we strive to deliver your Built-in Kitchen and Cupboards within 14-20 working days. However, please keep in mind that the project duration may vary based on the project's size and the availability of stock. Rest assured, we work diligently to complete your project in a timely manner.
At Bafkho, we prioritize your satisfaction and aim to make the delivery process as convenient as possible. Choose the option that best suits your needs and let us take care of the rest. Experience peace of mind and enjoy your newly transformed kitchen
Refund and Returns Made Easy
Timeframe: Our policy allows for returns within 30 days from the date of purchase. If 30 days have passed, unfortunately, we can't offer a full refund or exchange.
Eligibility: To be eligible for a return, the item must be unused and in its original packaging. Please note that certain items, such as custom made products (e.g., Kitchen Units, TV Stands, Wardrobes, and General Cupboards), intimate or sanitary goods, hazardous materials, and flammable liquids or gases, are exempt from being returned.
Non-returnable Items: Gift cards, downloadable software products, some health and personal care items, and custom made Built-in Kitchens and Cupboards are non-returnable.
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Proof of Purchase: To complete your return, we require a receipt or proof of purchase.
Refunds: Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be processed and credited to your original method of payment within a certain timeframe.
Late or Missing Refunds: If you haven't received your refund yet, please check your bank account, contact your credit card company, and then your bank. If the issue persists, reach out to us at info@bafkho.co.za for assistance.
Sale Items: Only regular priced items are eligible for refunds. Sale items cannot be refunded.
Exchanges: We only replace items that are defective or damaged. If you need to exchange your item, please email us at info@bafkho.co.za and send the item to our address: 11 Doring Avenue, Montana Park, Pretoria, 0182.
Gifts: If the item was marked as a gift, you'll receive a gift credit for the value of your return. If the item wasn't marked as a gift, the refund will be issued to the original payment method of the gift giver.
Shipping Returns: To return your product, please mail it to: 11 Doring Avenue, Montana Park, Pretoria, 0182. Please note that you are responsible for the shipping costs, and they are non-refundable. Consider using a trackable shipping service or purchasing shipping insurance for more expensive items.
Need Help? If you have any questions or need further assistance regarding refunds and returns, please contact us at info@bafkho.co.za. We're here to help!
At Bafkho, your satisfaction is our priority. We strive to make the refund and returns process as smooth as possible. Thank you for choosing us as your trusted provider of Built-in Cupboards, Kitchen Appliances, and Accessories.
FAQs
We offer free home delivery for Kitchen appliances and fittings within our designated delivery areas. There are no additional charges for this service
 Yes, you can choose the office pickup option for any Kitchen appliances and fittings. Simply select the pickup option during the checkout process and collect your items from our office at your convenience.
Yes, once your order is ready for pickup, we will send you a notification via email or SMS. This will include the necessary details and instructions for collecting your items from our office
If that's what you think how bout the other way around? No, for Built-in Kitchen and Cupboards, we strictly require cash upfront before commencing any project. This policy ensures a smooth workflow and allows us to provide you with the best service and quality craftsmanship
 Yes, we are actively working on expanding our pickup points to provide more convenience for our customers. We will keep you informed about any new locations as they become available.
Convenience, Quality, Style: Your Dream Kitchen Awaits!
Experience hassle-free shopping for Built-in Cupboards, Kitchen Appliances, and Accessories, all in one place! We provide the most convenient and seamless way to transform your kitchen.
Discover our unique approach – we design, manufacture, and install custom Built-in Cupboards tailored to your specific needs. Our expertise ensures a perfect fit and a stunning addition to your home.
Explore our online shop, where you can find a wide range of high-quality Kitchen Appliances and Accessories. From sleek gadgets to stylish essentials, we have everything you need to create your dream kitchen. Our website is designed to be educational and easy to navigate, providing you with valuable insights and guidance throughout your journey. Enjoy a user-friendly experience that empowers you to make informed decisions.
We're here to assist you every step of the way! If you need any help with placing an order in our online shop or require a quotation for our Built-in Cupboards, don't hesitate to reach out. Our friendly team is ready to help.
Discover convenience, quality, and style with us. Upgrade your kitchen effortlessly and enjoy the satisfaction of a beautifully designed space. Start your journey today!
